A. Introduction
A-1
Purpose of this Document
A-1 Audience
A-1 General
B.
Definition of Terms
B-1
Account
B-1 Apartment Building
B-1 Applicant
B-1 Billing Period
B-1 Business Partner
B-1 Commission
B-1 Church
B-1 Construction Charge
B-1 Contract Account
B-1 Customer
B-1 Customer Facilities
B-1 Delivery Point
B-1 Distribution System
B-2 Dwelling
B-2 Extensions
B-2 Farm
B-2 General Service
B-2 Industrial Service
B-2 Maypole
B-2 Metering Equipment
B-2 Metering Point
B-2 Maritime Electric Facilities
B-2 Overhead Secondary Service
B-3 Premises
B-3 Principal Residence
B-3 Rate Category
B-3 Rental Facilities
B-3 Residential Service
B-3 Special Care Establishment
B-3 Standard Industrial Classification
(S.I.C.)
B-3 Temporary Facilities
B-3 Underground Secondary Service
C. Agreements
and Forms
D.
Provision of Service
D-1
Initiation of Service
D-1 Refusal of Service
D-1 Obligations of Customer
D-2 Contracts
D-2 Accessibility to Maritime Electric
Owned Equipment on Customers Premises
E.
Security Deposits
E-1
Deposit Requirements
E-1 Forms of Deposits
E-1 Deposit Amount
E-2 Deposit Duration and Interest
F.
Billing and Payments
F-1
Metering Procedures
F-1 Unmetered Service
F-1 The Bill
F-2 Estimated Billing
F-2 Establishment of Rate Category
F-3 Payment Terms and Late Payment
Charges
F-3 Metering Accuracy
F-3 Billing Errors, Rebates and Back
Billing
F-4 The Goods and Services Tax
G.
Services Available to Customers
G-1
Equalized Billing
G-1 Eligibility
G-1 Items Equalized
G-1 Items Not Equalized
G-1 Payment Amount
G-1 Review
G-2 Start and Settlement Month
G-2 Subsequent Arrangements
G-2 Removal from Equalized Billing
G-2 Landlord Service Plan
G-2 Customer Load Control Equipment
G-3
Street and Area Lighting
G-3 Street Lighting
G-3 Area Lighting
G-4 Underground Supply
G-4 Other Applications
G-4 Provision of Service to Unmetered
Customers
G-4 Outdoor Christmas Lighting
G-5 Miscellaneous Services
G-5 Work on Customer Facilities
H.
Extension of Facilities - Overhead
H-1
Extensions
H-1 Standard Facilities
H-1 Conditions for Overhead Extension
H-2 Standard Facility Allowance
H-2 Standard Facility Credit
H-2 Construction Charge for Extension
of Overhead Facilities
H-3 Abandoned Facilities
H-3 Customer Contributions
H-3 Removal of Overhead Facilities
H-3 Payments and Refunds
H-3 Payment of Customer Contribution
H-4 Refund of Customer Contribution
H-4 Basis for Refunds
H-5 Extension of Transmission Facilities
H-5 Large Industrial
I.
Extension of Facilities - Underground
I-1
Extensions
I-1 Standard Facilities
I-1 Customer Facilities
I-1 Conditions for Underground Extensions
I-2 Underground Secondary Service
I-2 Optional Underground Facilities
Charge
I-3 Installation, Design, Material
and Inspection
I-3 Payment of Customer Contribution
