POWER RESTORATION CRISIS CENTRE


Maritime Electric has established a Power Restoration Crisis Centre to better manage the restoration of power during a major power outage. In the Power Restoration Crisis Centre, operators accept information taken from customer calls and record it using the Management Outage Restoration Environment computer software. This process helps Maritime Electric identify the location of a problem which in turn provides more efficient restoration of power.

Maritime Electric needs your assistance when reporting a power outage. Please help us provide better service by having the answers to the following questions before you call:

• Are your neighbours without power?
  Check with your neighbours to see if they have power.



• Did you hear any loud noises or see sparks coming from Maritime Electric equipment?
  This may help our crews to identify the problem quickly. When a fuse blows at the transformer, it usually results in a loud report.



• Have you checked your breakers or fuses?
  If the problem seems to be only in your home, please check your main breaker/fuse. Sometimes breakers will trip for no apparent reason. Turn the breaker firmly off, then firmly to the on position. If this fails to restore your power, please check with us.



• Is the power off in part of your home?
  Please check your breakers first, and then call.



• Are your lights going bright and/or dim?
  Turn off your main breaker and call us immediately.



• Are there downed wires or poles nearby?
  Check for downed wires or poles but please remember to remain clear of these as they can be very dangerous.

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