Bill Credit to Customers

January 27, 2021

To our customers,

The Island Regulatory & Appeals Commission (IRAC) has issued a Letter of Direction requiring the Company to prorate customers’ bills when implementing the new rates effective January 1, 2021. The Company will fully comply with the new direction from IRAC and prorate bills for affected customers.

As a result, customers will be credited directly on their March bill for any of the billing dates in December that were previously charged the new rate. Based on a typical Residential customer using 650 kWh, the credit may range from approximately $0.13 – $3.63 depending on consumption levels and how many days the customer was billed at the new rate. The credit will be shown on affected customer bills, as well as the manner in which the credit was calculated.

If you have any questions, please contact our on-Island Contact Centre between 8 a.m. and 5 p.m. Monday through Friday via:

Phone: 1-800-670-1012
Web chat

To view IRAC’s Letter of Direction, please visit IRAC's website.


Jason Roberts
President & CEO


March Bill Insert (PDF)