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Frequently Asked Questions

View the answers to our most frequently asked questions in:

Arabic [PDF- 1,162 KB]
Chinese [PDF- 387 KB]
French [PDF- 736 KB]
Persian [PDF- 543 KB]
Spanish [PDF- 729 KB]

How can I contact Maritime Electric?

Telephone
You can contact us toll-free at 1-800-670-1012.

Email
Email us at customerservice@maritimeelectric.com.

In Person
Visit us at 180 Kent Street in Charlottetown.

How do I report a power outage?

Telephone
To report a power outage, please call Maritime Electric at 1-800-670-1012.

Online
Report an outage on your mobile or desktop device using our online outage report form.

What does Maritime Electric need from me to start a new account?

Maritime Electric will need the following:

  • Civic address

    Example Address
    180 Kent Street
    Charlottetown, PE
    C1A 1N9

  • Telephone number (ie. 902-555-555)
  • Passport and/or other forms of identification
  • Name of landlord and lease agreement (if applicable)
Will I need to pay a security deposit?

You may be required to pay a refundable security deposit when setting up your new electrical service. This security deposit can range from a minimum of $100.00 to a maximum of two months billing.

Interest will be paid on your deposit. The security deposit will be refunded if you make your payments on time for 12 consecutive months.

How long will it take to set up my power?

It takes approximately 2-5 business days to guarantee connection and/or a transfer of service. We recommend calling at least one week in advance to ensure your power is connected before moving in.

How will I receive my Maritime Electric bill?

You can receive your bill in the mail, or sign-up for e-billing and receive your bill via email. When setting up your new account, ask your Customer Service Representative to sign you up for e-billing, or visit MyPower to get started.

When will I receive my Maritime Electric bill?

At Maritime Electric, we have multiple billing cycles. You can determine your billing cycle by contacting us at 1-800-670-1012 and asking your Customer Service Representative. If you already have a MyPower account, you can see when you will receive your next bill.

If you do not have a MyPower account but wish to make one, you can do so by filling out the online registration form.

Where can I pay my bill?

You can pay your bill at any of our Maritime Electric Payment Centres across PEI during their hours of operation. See a full list of Payment Centres.

Please note: We do not take payments over the phone.

I am moving from one place to another, how do I transfer my account?

You can transfer your account by calling Maritime Electric at 1-800-670-1012, or by using our New Service Connect online form.

Can I pay my bill with a credit card?

Yes, but there is an additional fee associated. You can make a payment with your Visa or MasterCard online or by phone through Paymentus. A payment fee of 1.75% is payable to Paymentus for every individual payment when you pay your electric bills using this service.

Call Paymentus toll-free at 1-877-954-2076.

Please note: When you pay online please allow 3 to 6 business days for payment to process to your Maritime Electric account.

The limit per transaction is $1,000.00.

Please note: We DO NOT accept cash or credit at our 180 Kent Street Location in Charlottetown.

What is a pre-authorized payment agreement?

If you are signed up for pre-authorized payments, it means money automatically comes out of your account each month to pay for your Maritime Electric bill. This is a worry-free way to make sure your bill is paid in full and on-time. If you make pre-authorized payments, that means you do NOT have to manually make a payment each month.

If you wish to sign-up for pre-authorized payments, you will need to complete our Pre-Authorized Debit Plan Agreement [PDF- 84 KB] and return it to us.

Am I currently on pre-authorized payments?

If you are unsure if you are signed up for pre-authorized payments, please call us at 1-800-670-1012 or login to your My Power account.