Welcome Pjila'si Bienvenue 欢迎 خوش آمديد Bienvenido
Mabuhay Chào mừng bạn أهلاً وسهلاً Karibu
Frequently Asked Questions
What does Maritime Electric need from me to start a new account?
Maritime Electric will need the following:
- Civic address
180 Kent Street
- Telephone number (ie. 902-555-555)
- Passport and/or other forms of identification
- Name of landlord and lease agreement (if applicable)
Will I need to pay a security deposit?
You may be required to pay a refundable security deposit when setting up your new electrical service. This security deposit can range from a minimum of $100.00 to a maximum of two months billing.
Interest will be paid on your deposit. The security deposit will be refunded if you make your payments on time for 12 consecutive months.
How long will it take to set up my power?
It takes approximately 2-5 business days to guarantee connection and/or a transfer of service. We recommend calling at least one week in advance to ensure your power is connected before moving in.
When will I receive my Maritime Electric bill?
At Maritime Electric, we have multiple billing cycles. You can determine your billing cycle by contacting us at 1-800-670-1012 and asking your Customer Service Representative. If you already have a MyPower account, you can see when you will receive your next bill.
If you do not have a MyPower account but wish to make one, you can do so by filling out the online registration form.
Where can I pay my bill?
You can pay your bill at any of our Maritime Electric Payment Centres across PEI during their hours of operation. See a full list of Payment Centres.
Please note: We do not take payments over the phone.
Can I pay my bill with a credit card?
Yes, but there is an additional fee associated. You can make a payment with your Visa or MasterCard online or by phone through Paymentus. A payment fee of 1.75% is payable to Paymentus for every individual payment when you pay your electric bills using this service.
Call Paymentus toll-free at 1-877-954-2076.
Please note: When you pay online please allow 3 to 6 business days for payment to process to your Maritime Electric account.
The limit per transaction is $1,000.00.
Please note: We DO NOT accept cash or credit at our 180 Kent Street Location in Charlottetown.
What is a pre-authorized payment agreement?
If you are signed up for pre-authorized payments, it means money automatically comes out of your account each month to pay for your Maritime Electric bill. This is a worry-free way to make sure your bill is paid in full and on-time. If you make pre-authorized payments, that means you do NOT have to manually make a payment each month.
If you wish to sign-up for pre-authorized payments, you will need to complete our Pre-Authorized Debit Plan Agreement [PDF- 84 KB] and return it to us.